1. The first step in the application process is to go to the map at the bottom of this page, here.
2. On the map, click on the county that you live in. This will highlight your local Community Action Agency. (All counties in the agency’s service area will be highlighted, including yours.)
3. To the left of the map, click “Apply.”  (If the “Apply” button does not appear, it is because the agency that serves your county and area is not currently accepting new applications.)
4. You will be taken to a page that says “Accept Invitation.” Here, you will enter your email address in the email field and click “Accept.”
5. You will be taken to a new page that asks you to enter some basic information.
6. After you have submitted this information, you will be placed on a waiting list.  To be moved from the waitlist, the agency will have to assign your application to a case manager. The timeframe will depend on the agency’s capacity to process applications already in their queue.
7. Once a case manager is assigned your application, you will receive an email from no-reply@elogicgenesis.com ​inviting you to begin your online application. Be sure to keep an eye on your “spam,” “junk,” or “clutter” email folder, in case the email goes there.

It is important to note that the funds for the Arkansas COVID-19 Fresh Start Housing Stabilization Program are first come first serve, and it is possible that not every eligible applicant will receive assistance if funds are exhausted.

8. After you receive the email inviting you to begin your online application, go here for additional instructions.

You will have ten (10) calendar days to complete your application once you’ve begun. Incomplete applications after ten days will be denied and you will need to reapply.

If you were denied benefits because your landlord refused to accept payment or if you are currently homeless or staying with family or friends due to having no other housing options, you can reapply for benefits.

If you qualify, the Fresh Start Program will pay an amount up to one month’s rent as necessary to pay a security deposit at a new dwelling, and 1.5 months of rent for the new dwelling. The new landlord must agree to accept payment from the program.

If you need to reapply in the future, log into your account and repeat the application process – DO NOT create a new record using the link from the AR Fresh Start website.

For the purposes of the Arkansas Fresh Start COVID-19 Housing Stabilization Program, applicants who have “rent-to-own” and “lease-to-own” agreements are qualified to apply for the program as these types of agreements are considered similar to rental agreements. You will need to be able to give documentation related to these agreements to your caseworker.

If you clicked the wrong link in the AR Fresh Start Website, DO NOT enter your email address. Return to the website and click the correct link.

If you have already entered your email address and created your account, follow the instructions shown here, then return to this article when finished to continue the application process.

After you click the link from the Arkansas website, you will be brought to a new page that reads “Accept Invitation”.

Enter your primary email address, click Accept, then stay on this page!

You will receive an email with the subject “eLogic Genesis Email Confirmation Requested” from no-reply@elogicmodel.com – please wait up ten minutes for the email to be delivered. If you do not see it, check your spam folder and add no-reply@elogicmodel.com to your address book.

When you receive the email, open it and:

1. Enter the four digit Confirmation Code from the email into the “Accept Invitation” page under Email Confirmation Code
2. Create a password for your account by entering it in the Password and Confirm password fields
3. Enter your First Name and Last Name in the text fields
4. Select AR from the State drop-down list
5. Locate and select the county you live in from the County drop-down list
6. Click Accept – If you receive a message that reads “You already have a record in this agency”, contact the agency and speak with a caseworker

Please note that there are separate instructions for desktop and mobile!

DESKTOP
1. On the left side of the screen, click Apply for Programs
2. Click the checkbox next to “The Arkansas COVID-19 Fresh Start Housing Stabilization Program”
3. Click Save
4. Continue to “Enter Your Information” below

MOBILE
1. In the bottom right corner, tap the new application icon
2. Tap the checkbox next to “The Arkansas COVID-19 Fresh Start Housing Stabilization Program”
3. Tap Save
4. Continue to “Enter Your Information” below

ENTER YOUR INFORMATION

You will need to enter your and all adults’ (age 18 or older) information in each intake tab.
1. The “Intake” tab is your information
2. “Household Member 2” = second adult’s information
3. “HHM3” = third adult’s information
4. “HHM4” = fourth adult’s information
5. “HHM5” = fifth adult’s information

DESKTOP
1. Click the Intake tab from the navigation bar
2. Enter your information – fields with a red outline are required
3. The system will save as you go
4. When finished, scroll to the bottom of the page and click Next – you will be moved to the Household Member 2 tab
     • Enter the second adult’s information
     • If you are the only adult in the household, skip to Step 6 below
5. Continue entering all adults’ information under each HHM tab
6. When all adults’ information has been entered, click the Forms tab
7. Continue to next FAQ, “How do I fill out and submit CDC Moratorium Declaration form?”

MOBILE
1. Be sure “Intake +” is shown in the menu at the bottom of the screen – if it is not, tap the menu, then tab Intake

2. Enter your information – fields with a red outline are required
3. The system will save as you go
4. When finished, scroll to the bottom of the page and tap Next – you will be moved to the Household Member 2 tab
     • Enter the second adult’s information
     • If you are the only adult in the household, skip to Step 6 below
5. Continue entering all adults’ information under each HHM tab by repeating Steps 2-4
6. When all adults’ information has been entered, tap the menu at the bottom of your screen
7. Tap Forms +
8. Continue to next FAQ, “How do I fill out and submit CDC Moratorium Declaration form?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the Forms page, locate the CDC Moratorium Declaration form and click Create
2. Read the form
3. Know that by entering your name in the box that you are agreeing to, under penalty of law, all of the stipulations contained in the CDC Eviction Moratorium Declaration
4. Type your name in the Signature text field
5. Click Finalize
6. Click the Budget tab from the navigation bar -OR- Scroll up and click <— All forms, then click Next
7. Continue to the next FAQ, “How do I enter household income information?”

MOBILE
1. On the Forms page, locate the Landlord Form and click Create
2. Read the form
3. Know that by entering your name in the box that you are agreeing to, under penalty of law, all of the stipulations contained in the CDC Eviction Moratorium Declaration
4. Tap the Signature text field and type your name
5. Click Finalize
6. Tap the navigation menu at the bottom of the screen (where it says Forms +)
7. Tap Budget
8. Continue to the next FAQ, “How do I enter household income information?”

You will need to enter your and all 18+ household members’ income.

All income entered must also have proof of income documentation uploaded your record for the previous month (if applying in November, provide October’s proof of income documents).

!!! If any household members over the age of 18 have income, it must also be entered. You can enter up to four other household members’ income in the boxes below following the same steps addressed below under Desktop or Mobile:

• Income – 2nd Household Member
• Income – 3rd Household Member
• Income – 4th Household Member
• Income – 5th Household Member

No sources of income? Continue to next FAQ, “What if I have no sources of income?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the Budget page, click the “Income – 1st Household Member” box to expand to enter your income:
     • Locate the Income Type
     • Click $ Add income source
     • Enter the Amount
     • Under Frequency, click the drop-down list and select Daily, Weekly, Bi-Weekly, Monthly, Yearly
2. Repeat for each of your sources of income
3. Scroll to the top of the page
4. Click Save changes (located above the blue box on the right)
5. When finished:
     • Click the Files tab from the navigation bar
     • Continue to the next FAQ, “How do I upload files?”

MOBILE
1. Scroll down on the Budget page
2. Under Income Options, tap the “*Your Income Sources” box to expand:
     • Locate the Income Type and tap to expand
     • Tab $ Add income source under the Amount ($)
     • Tap the Frequency drop-down and select Daily, Weekly, Bi-Weekly, Monthly, Yearly
3. Repeat for each of your sources of income
4. Scroll to the top of the page
5. Tap Save changes
6. When finished:
     • Tap the navigation menu at the bottom of the screen (where it says Budget +)
     • Tap Files
     • Continue to the next FAQ, “How do I upload files?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. Toward the top of the Budget page, locate Income Options
2. Click the “No Sources of Income” checkbox
3. Click Save changes (located above the blue box on the right)
4. Continue to the next FAQ, “How do I upload files?”

MOBILE
1. Scroll down on the Budget page
2. Under Income Options, tap the checkbox next to “No Sources of Income”
3. Scroll to the top of the page
4. Tap Save changes
5. Continue to the next FAQ, “How do I upload files?”

In order to submit your application, you will need to upload the documentation listed below and label each file.

Your caseworker may contact you and send you other files to fill out and upload.

• One form of ID
     • On the intake page, you selected a “Type of Identification Provided (One form of ID required for applicant only):” drop-down list. Be sure you upload the form of ID you have selected.
• First page of Lease/Tenant Agreement
     • Your caseworker will need either the first page of your Lease or Tenant Agreement that shows the important information about your rental. If you do not have a lease or tenant agreement, a rent receipt will work.

Proof of income documentation for each entered Income Type for each person
     • Remember that you must submit the previous month’s income. For example, If you are applying in November, submit October’s documentation. If you are applying in December, submit November’s documentation.
     • If your household has no income sources, please refer to the FAQ, “What if I have no sources of income?”  Your caseworker will provide an additional document for you to fill out and upload
Please note that there are different instructions for desktop and mobile!

DESKTOP
1. Click the Files tab from the navigation bar
2. Click Upload File
3. Locate the file(s) from your computer
     • You can upload up to three files at a time
4. Select the file(s) and click Open
5. Under the Req. Files (Application) column, click the + plus sign
6. Select the correct label for the file from the list
7. Click Save
8. Repeat as needed for each required document
9. Continue to the next FAQ, “How do I check and submit my application?”

MOBILE
1. Tap the menu at the bottom of the screen
2. Tap Files
3. Tap Upload File
4. You phone will prompt you with multiple options (your options may vary):
     • Camera
     • Camcorder
     • Files
5. Tap the desired file source and upload the file/take a picture of the document
6. Scroll down to the file after it is uploaded
7. Next to where it says Required File, click the + plus sign
8. Select the correct label for the file from the list
9. Click Save
10. Repeat as needed for each required document
11. Continue to the next FAQ, “How do I check and submit my application?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the left side of the screen, locate “The Arkansas COVID-19 Fresh Start Housing Stabilization Program” application
2. Click to expand the application
3. All information that has been entered will turn green
     • Personal information must all be entered before it turns green
     • Files will be checked by your caseworker
4. If you see this icon and the Submit Application button turns green, you are ready to submit your application
• When ready, click Submit Application
5. If you see an incomplete green circle: or
     • Refresh the page
     • See which Required inform ation has not turned green
     • Return to that tab and enter the missing information
     • When finished, click reload (directly to the left of the browser’s address bar)
     • Check and submit your application again by repeating steps 1-4 above

MOBILE
1. Scroll to the top of the page
2. Tap Applications to expand
3. Tap “The Arkansas COVID-19 Fresh Start Housing Stabilization Program” application to expand
4. All information that has been entered will turn green
     • Personal information must all be entered before it turns green
     • Files will be checked by your caseworker
5. If you see this icon and the Submit Application button turns green, you are ready to submit your application
• Tap Submit Application
6. If you see an incomplete green circle: or
     • Refresh the page
     • See which Required information has not turned green
     • Return to that section and enter the missing information
     • When finished entering missing information, swipe down to reload the page
     • Check and submit your application again by repeating steps 2-5 above

You will receive an email and system notification that your application has been submitted and is under review. Your caseworker will begin processing your application after it is submitted and will be in touch with next steps.

If you have questions on any of the topics below, please visit this webpage.

• A caseworker created my record, then sent me an invitation to use the Client Portal. Where do I start?
• I forgot my username/password
• How do I log out of my record?
• I only see a Global or Basic tab when I log into my Client Portal account
• I clicked the wrong CAA link on the AR Fresh Start Website
• My information is not updating in the Client Portal / The Portal is acting strangely / I am receiving error messages
• How do I start my application?
• How can I see what is left to do before submitting my application?
• How long do I have to complete my application?
• I have a “rent-to-own” and “lease-to-own” agreement. Can I apply for emergency rental assistance?
• Can I reapply if I am denied once?

There are other agencies throughout Arkansas that provide rental assistance. Download the list (sorted by county) to learn more.

If you have questions on any of the topics below, you may download a PDF of additional FAQs here, or visit this webpage.

• What is the Fresh Start Program?
• When can renters apply for help?
• How long will the program be open?
• How is the program being funded?
• Who is offering the program?
• How much assistance can I receive?
• Does my landlord have to do anything for me to participate?
• Who receives the rent payment—does it come to me or to my landlord?
• Who is eligible for assistance?
• What if I owe more than 2.5 months of rent?
• What if I’m in the process of being evicted?
• What documents will I need to apply for assistance?