You will have ten (10) calendar days to complete your application once you’ve begun. Incomplete applications after ten days will be denied and you will need to reapply.

If you were denied benefits because your landlord refused to accept payment or if you are currently homeless or staying with family or friends due to having no other housing options, you can reapply for benefits.

If you qualify, the Fresh Start Program will pay an amount up to one month’s rent as necessary to pay a security deposit at a new dwelling, and 1.5 months of rent for the new dwelling. The new landlord must agree to accept payment from the program.

If you need to reapply in the future, log into your account and repeat the application process – DO NOT create a new record using the link from the AR Fresh Start website.

For the purposes of the Arkansas Fresh Start COVID-19 Housing Stabilization Program, applicants who have “rent-to-own” and “lease-to-own” agreements are qualified to apply for the program as these types of agreements are considered similar to rental agreements. You will need to be able to give documentation related to these agreements to your caseworker.

If you clicked the wrong link in the AR Fresh Start Website, DO NOT enter your email address. Return to the website and click the correct link.

If you have already entered your email address and created your account, follow the instructions shown here, then return to this article when finished to continue the application process.

After you click the link from the Arkansas website, you will be brought to a new page that reads “Accept Invitation”.

Enter your primary email address, click Accept, then stay on this page!

You will receive an email with the subject “eLogic Genesis Email Confirmation Requested” from no-reply@elogicmodel.com – please wait up ten minutes for the email to be delivered. If you do not see it, check your spam folder and add no-reply@elogicmodel.com to your address book.

When you receive the email, open it and:

1. Enter the four digit Confirmation Code from the email into the “Accept Invitation” page under Email Confirmation Code
2. Create a password for your account by entering it in the Password and Confirm password fields
3. Enter your First Name and Last Name in the text fields
4. Select AR from the State drop-down list
5. Locate and select the county you live in from the County drop-down list
6. Click Accept – If you receive a message that reads “You already have a record in this agency”, contact the agency and speak with a caseworker

Please note that there are separate instructions for desktop and mobile!

DESKTOP
1. On the left side of the screen, click Apply for Programs
2. Click the checkbox next to “The Arkansas COVID-19 Fresh Start Housing Stabilization Program”
3. Click Save
4. Continue to “Enter Your Information” below

MOBILE
1. In the bottom right corner, tap the new application icon
2. Tap the checkbox next to “The Arkansas COVID-19 Fresh Start Housing Stabilization Program”
3. Tap Save
4. Continue to “Enter Your Information” below

ENTER YOUR INFORMATION

You will need to enter your and all adults’ (age 18 or older) information in each intake tab.
1. The “Intake” tab is your information
2. “Household Member 2” = second adult’s information
3. “HHM3” = third adult’s information
4. “HHM4” = fourth adult’s information
5. “HHM5” = fifth adult’s information

DESKTOP
1. Click the Intake tab from the navigation bar
2. Enter your information – fields with a red outline are required
3. The system will save as you go
4. When finished, scroll to the bottom of the page and click Next – you will be moved to the Household Member 2 tab
     • Enter the second adult’s information
     • If you are the only adult in the household, skip to Step 6 below
5. Continue entering all adults’ information under each HHM tab
6. When all adults’ information has been entered, click the Forms tab
7. Continue to next FAQ, “How do I fill out and submit CDC Moratorium Declaration form?”

MOBILE
1. Be sure “Intake +” is shown in the menu at the bottom of the screen – if it is not, tap the menu, then tab Intake

2. Enter your information – fields with a red outline are required
3. The system will save as you go
4. When finished, scroll to the bottom of the page and tap Next – you will be moved to the Household Member 2 tab
     • Enter the second adult’s information
     • If you are the only adult in the household, skip to Step 6 below
5. Continue entering all adults’ information under each HHM tab by repeating Steps 2-4
6. When all adults’ information has been entered, tap the menu at the bottom of your screen
7. Tap Forms +
8. Continue to next FAQ, “How do I fill out and submit CDC Moratorium Declaration form?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the Forms page, locate the CDC Moratorium Declaration form and click Create
2. Read the form
3. Know that by entering your name in the box that you are agreeing to, under penalty of law, all of the stipulations contained in the CDC Eviction Moratorium Declaration
4. Type your name in the Signature text field
5. Click Finalize
6. Click the Budget tab from the navigation bar -OR- Scroll up and click <— All forms, then click Next
7. Continue to the next FAQ, “How do I enter household income information?”

MOBILE
1. On the Forms page, locate the Landlord Form and click Create
2. Read the form
3. Know that by entering your name in the box that you are agreeing to, under penalty of law, all of the stipulations contained in the CDC Eviction Moratorium Declaration
4. Tap the Signature text field and type your name
5. Click Finalize
6. Tap the navigation menu at the bottom of the screen (where it says Forms +)
7. Tap Budget
8. Continue to the next FAQ, “How do I enter household income information?”

You will need to enter your and all 18+ household members’ income.

All income entered must also have proof of income documentation uploaded your record for the previous month (if applying in November, provide October’s proof of income documents).

!!! If any household members over the age of 18 have income, it must also be entered. You can enter up to four other household members’ income in the boxes below following the same steps addressed below under Desktop or Mobile:

• Income – 2nd Household Member
• Income – 3rd Household Member
• Income – 4th Household Member
• Income – 5th Household Member

No sources of income? Continue to next FAQ, “What if I have no sources of income?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the Budget page, click the “Income – 1st Household Member” box to expand to enter your income:
     • Locate the Income Type
     • Click $ Add income source
     • Enter the Amount
     • Under Frequency, click the drop-down list and select Daily, Weekly, Bi-Weekly, Monthly, Yearly
2. Repeat for each of your sources of income
3. Scroll to the top of the page
4. Click Save changes (located above the blue box on the right)
5. When finished:
     • Click the Files tab from the navigation bar
     • Continue to the next FAQ, “How do I upload files?”

MOBILE
1. Scroll down on the Budget page
2. Under Income Options, tap the “*Your Income Sources” box to expand:
     • Locate the Income Type and tap to expand
     • Tab $ Add income source under the Amount ($)
     • Tap the Frequency drop-down and select Daily, Weekly, Bi-Weekly, Monthly, Yearly
3. Repeat for each of your sources of income
4. Scroll to the top of the page
5. Tap Save changes
6. When finished:
     • Tap the navigation menu at the bottom of the screen (where it says Budget +)
     • Tap Files
     • Continue to the next FAQ, “How do I upload files?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. Toward the top of the Budget page, locate Income Options
2. Click the “No Sources of Income” checkbox
3. Click Save changes (located above the blue box on the right)
4. Continue to the next FAQ, “How do I upload files?”

MOBILE
1. Scroll down on the Budget page
2. Under Income Options, tap the checkbox next to “No Sources of Income”
3. Scroll to the top of the page
4. Tap Save changes
5. Continue to the next FAQ, “How do I upload files?”

In order to submit your application, you will need to upload the documentation listed below and label each file.

Your caseworker may contact you and send you other files to fill out and upload.

• One form of ID
     • On the intake page, you selected a “Type of Identification Provided (One form of ID required for applicant only):” drop-down list. Be sure you upload the form of ID you have selected.
• First page of Lease/Tenant Agreement
     • Your caseworker will need either the first page of your Lease or Tenant Agreement that shows the important information about your rental. If you do not have a lease or tenant agreement, a rent receipt will work.

Proof of income documentation for each entered Income Type for each person
     • Remember that you must submit the previous month’s income. For example, If you are applying in November, submit October’s documentation. If you are applying in December, submit November’s documentation.
     • If your household has no income sources, please refer to the FAQ, “What if I have no sources of income?”  Your caseworker will provide an additional document for you to fill out and upload
Please note that there are different instructions for desktop and mobile!

DESKTOP
1. Click the Files tab from the navigation bar
2. Click Upload File
3. Locate the file(s) from your computer
     • You can upload up to three files at a time
4. Select the file(s) and click Open
5. Under the Req. Files (Application) column, click the + plus sign
6. Select the correct label for the file from the list
7. Click Save
8. Repeat as needed for each required document
9. Continue to the next FAQ, “How do I check and submit my application?”

MOBILE
1. Tap the menu at the bottom of the screen
2. Tap Files
3. Tap Upload File
4. You phone will prompt you with multiple options (your options may vary):
     • Camera
     • Camcorder
     • Files
5. Tap the desired file source and upload the file/take a picture of the document
6. Scroll down to the file after it is uploaded
7. Next to where it says Required File, click the + plus sign
8. Select the correct label for the file from the list
9. Click Save
10. Repeat as needed for each required document
11. Continue to the next FAQ, “How do I check and submit my application?”

Please note that there are different instructions for desktop and mobile!

DESKTOP
1. On the left side of the screen, locate “The Arkansas COVID-19 Fresh Start Housing Stabilization Program” application
2. Click to expand the application
3. All information that has been entered will turn green
     • Personal information must all be entered before it turns green
     • Files will be checked by your caseworker
4. If you see this icon and the Submit Application button turns green, you are ready to submit your application
• When ready, click Submit Application
5. If you see an incomplete green circle: or
     • Refresh the page
     • See which Required inform ation has not turned green
     • Return to that tab and enter the missing information
     • When finished, click reload (directly to the left of the browser’s address bar)
     • Check and submit your application again by repeating steps 1-4 above

MOBILE
1. Scroll to the top of the page
2. Tap Applications to expand
3. Tap “The Arkansas COVID-19 Fresh Start Housing Stabilization Program” application to expand
4. All information that has been entered will turn green
     • Personal information must all be entered before it turns green
     • Files will be checked by your caseworker
5. If you see this icon and the Submit Application button turns green, you are ready to submit your application
• Tap Submit Application
6. If you see an incomplete green circle: or
     • Refresh the page
     • See which Required information has not turned green
     • Return to that section and enter the missing information
     • When finished entering missing information, swipe down to reload the page
     • Check and submit your application again by repeating steps 2-5 above

You will receive an email and system notification that your application has been submitted and is under review. Your caseworker will begin processing your application after it is submitted and will be in touch with next steps.

The Arkansas Fresh Start program will provide rent payment assistance for Arkansans who have fallen behind on their rent due to the health and economic impacts caused by the Coronavirus. It will also help landlords who have lost revenue due to the inability of tenants to stay current on their rent payments.

The program is designed to help renters and landlords benefit from the moratorium on evictions enacted by the Centers for Disease Control (CDC).

The program is expected to start in early November.

The program will last as long as funds are available in each county. Assistance is available on a first come, first served basis.

Some of the funds are federal CARES Act funds which are coming through the Arkansas State Legislature and Governor Asa Hutchinson’s office. Additional funding is being provided by the Arkansas Economic Development Commission through the Community Development Block Grant.

The network of Arkansas Community Action Agencies will be offering the assistance. Information about local agencies will be posted at this website when the program opens.

Eligible applicants may receive benefits of up to 2.5 months of rent. The amount of monthly rent assistance shall not exceed the fair market rental value (“FMRV”) as determined by Housing & Urban Development (HUD) for the dwelling occupied by the applicant.

Yes, your landlord must sign an agreement to accept payment and to comply with other program requirements regarding not evicting tenants for nonpayment of rent while the CDC moratorium is in effect.

Benefits may only be paid directly to landlords of those applying for assistance.

To qualify for assistance under the program, applicants must meet each of the following criteria:

• Be a full-time Arkansas resident.
• Be a renter with an income at or below 80% of the area median income as determined by Housing and Urban Development (HUD). For instance, a family of 3 can earn up to $43,900.
• Either have an eligible rent expense that was incurred on or after March 18, 2020, that is past due or a notice of pending eviction, or have been evicted within the previous thirty (30) days.
• Complete the CDC Moratorium Declaration stating that they are unable to make rent payment(s) owed because of the public health emergency due to unemployment, illness, or another COVID-19 related issue, as outlined in the CDC Moratorium Declaration.

To apply, navigate to the bottom of this page (headed “Find Your Local Agency”) and click on the link that reads “Follow these instructions to begin applying for the Fresh Start Housing Program” to initiate the process of accessing an online application.  CAAs will be accepting online applications and also by phone or in person, based on the local community action agency policy for providing assistance during the Coronavirus pandemic.

Applicants for assistance under the program must provide the following documentation to demonstrate eligibility:

• Proof of identification of the applicant;
• Verification of applicant’s rent arrearage (past due rent notice/or eviction notice);
• Lease or rental agreement;
• Proof of gross income from the month prior to application (self-declaration accepted, when applicable);
• Basic demographic information for all household members (name, relationship to applicant, DOB, race/ethnicity, employment status, disability status, and education level);
• Signed CDC Eviction Moratorium Declaration;
• Declaration from landlord in accordance with Section III(c); in the event a landlord will not provide the declaration, the applicant’s benefits under the program will be limited as set forth in Section III(D) and Section III(E) below;
• Such other documentation as AEDC may reasonably require evidencing the applicant’s eligibility for benefits under the program.

If the amount of assistance provided by the Fresh Start Program is less than the total amount owed to the landlord, the tenant will have to agree to continue making efforts to pay that balance, as well as future rent owed.

If any applicant has already received a notice of eviction, benefits under the Fresh Start Program will provide an amount up to one month’s rent as necessary to pay a security deposit at a new dwelling, and 1.5 months of rent for the new dwelling. The new landlord must agree to accept payment from the program.
Applicants for this assistance—the security deposit and 1.5 months of rent—will be required to:

1. have been evicted within the previous 30 days,
2. be currently homeless or staying with family or friends due to having no other housing options,
3. provide a statement from the new landlord agreeing to rent to the tenant and accept payment from the program, and
4. complete the CDC Eviction Moratorium Declaration.

There are other agencies throughout Arkansas that provide rental assistance. Download the list (sorted by county) to learn more.

• One form of ID for the applicant – Driver’s license; state- or city-issued ID card; Social Security card; ITIN document from IRS; utility, doctor, or auto insurance bill showing name and address of applicant; property tax payment receipt; automobile registration; Consular ID; U.S. or foreign passport.
• Names of all people in the household and relationship to applicant.
• Proof of income for all adults in the household for the month before you are submitting this application
• Copy of your lease or rent receipts.
• Information about your past due rent – Late notices from landlord; number of months and amount owed.
• Landlord contact information – name, address, phone number(s), email address.
• CDC Moratorium Declaration — download a copy here